Customer Service Representative

Because we offer an extraordinary customer experience, we need top of the line Customer Service Representatives who genuinely care about our customers and look at this opportunity as not just a job but a career. 

As a member of the Varsity Home Service Customer Care Team, you will promote customer satisfaction by assisting customers who contact us with a request for service, converting those calls into booked appointments and building a long-lasting rapport. Join our award-winning team and you'll find out why we are voted "Best of LI" year after year!

Responsibilities

• Facilitate communications with customers via various methods of contact provided including telephone (primary) or email.
• Learn and utilize the call scripts in order to maintain guided control of the conversation. Be authentic when speaking with customers and respond to their situations with empathy.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the team.
• Record and report the service calls. Maintain and update the customer database with complete and accurate information.
• Assist in administrative duties such as keeping records, sending and receiving correspondence, scheduling, following up with customers, etc.
• Participate in professional development training.

Experience Requirements

• Prior customer service experience.
• Experience working in the trades is a big plus!

Desired Skills

• Positive attitude on life with an upbeat disposition
• Passionate about helping others
• Highly motivated, self-starter who is adaptable
• Strong verbal and written communications
• Good judgment​ and decision making
• Highly organized with exceptional follow-through abilities
• Strong integrity with advanced social skills and ability to make solid connections
• Outgoing personality that blends well with a fast-paced, goal-driven environment

Benefits

• Competitive wages
• Paid Time Off – including vacation time, sick days & holidays
• Health Insurance
• 401k Retirement Plan with a company match
• Ongoing first-class training
• State of the art call center
• Company branded apparel
• Employee referral bonus program.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Varsity.