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The service I received from Christopher Ioannou today was outstanding. Normally when most techs arrive, they are time stressed to meet multiple obligations. Today Chris installed my NuSheld. The original stop functioning in around one year. He explained how I would know it was working. He showed me the LED light to confirm its was functioning. He showed me a switch to shut it off in the winter when the air conditioning is not in service. He even came in the back to explain why I should not completely cover my outside Comfortmaker in the winter. All in all you have a great employee. Give that man a raise. :)