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We have had Craig to our house a couple of times for service to our existing ductless units. Appointments are easily accessible and Craig shows up promptly with a vast knowledge of these systems and well prepared to diagnose and solve problems that occur expeditiously. He is also well versed in company procedures, policies and services offered and is thorough and pleasant during his visit. When Varsity shows up to service our units, we are always happy when Craig is the service professional assigned to our home! The Donohues