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This company was honest, BEFOREHAND, gave us the option to decide. We had leaking, and John 1 came out exactly when he said. However, we needed the truck with other equipment. Appointment was booked in front of us with an option to cancel. Now John C (2) came was with us 90 minutes gave explanation of what he was doing. This technician (actually both) were polite, explained what the issues were. I found this company on a local 24/7 plumber website. I didn't read 1 review, like they say desperate times. We took a shot and literally fell in love with this company. If i could given 10 stars I would. Thank you Varsity