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From the minute John arrived until the minute he left, John was courteous and considerate. He had to replace a Delta faucet and met with problems from the Delta company despite their lifetime warranty. I have serious health issues and john did everything that he could to make things easier for me. He helped me remove the items under the sink which was difficult with a prolapsed pelvis and did a through clean-up afterwards. The process was painful for me so thank you for sending a polite professional, caring technician to my home. John went above and beyond in completing the job and helping me.