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Connor was on time when the appt was scheduled for. He was polite and professional. Prior to having Varsity Home Service come and give us an estimate, we had several other companies come that had been "highly recommended", but once Connor was finished with his walk thru, we decided to sign up with Varsity because Connor appeared to be very informative about all the options that would be available to us for us to make an informed decision. All of our questions were answered fully without having to ask for further clarification. After the explanation about the system and equipment that may be available, we were told about what to expect before the installation would be started, this way we wouldn't have any surprises.