Long wait.
Unfortunately this is the first time I had a problem with Varsity. I was told 8-4 to fix my air conditioning. After waiting all day, the repairman showed up at 7:30 on the evening. I was offered the next day at about 6 o’clock but they could t guarantee me to be first so I wasn’t going to wait all day again. Derek the service technician was very nice and personable. I appreciated that after waiting for over 11 hours on a very hot and humid day. I had to wait two more days for a part which I did anticipate. Another reason I didn’t want to put off service to the next day. I thought the price was on the high side compared to other repairs done previously by Varsity. At this point I’m not sure I’d use the company again. Unfortunately this service call left a bad taste in my mouth with the exception of Derek.
